The Leader in Virtual Call Center Software

Our solution delivers all the benefits of million-dollar systems, but without their hidden costs. Call centers around the world count on Five9 hosted call center software to reduce operational cost, improve customer satisfaction, and enable flexible staffing — at home, onshore and offshore.

 

Call Center Software Products

Whether your call center is inbound, outbound or blended, our products include all of the features you need to run your operations effectively. For an outbound call center, our Predictive Dialer will keep your agents productive and increase your sales revenues. For an inbound call center, our easy-to-use IVR and ACD features will give you the tools to provide exceptional customer service while lowering operational costs. When you need automated notifications and appointment reminders, our Auto-Dialer will keep your customers informed and leave your agents free to handle more complex and revenue-generating activities. And, when your call center is blended, our quality monitoring and agent performance management features will help ensure your operations run effectively.

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Focus on Your Call Center, Not Your Infrastructure

To get started with the Five9 call center software, simply supply agents with computers, headsets and broadband internet connections, and we'll do the rest. In 48 hours we can provision your call center (complete with new phone numbers if you need them). After initial provisioning, you manage your agents and reconfigure your system at will. We keep the system running 24/7 at the highest level of reliability. With our system there are no capital costs, no expensive infrastructure, and no leased phone lines. As an on-demand service, we respond flexibly to any changes in agent staffing—peak times, seasonal campaigns, outsourcing, and offshoring. Our easy-to-use tools let you manage your agents and reconfigure your virtual call center quickly, effectively and on-demand. Our ability to supply new phone lines and increased capacity on-demand means you can scale up or down at any time to meet your changing needs.

We Work Hard to Make You Successful

We want every customer to be successful, so we work hard to make sure you get the right solution, and get up and running quickly and effectively. Every account includes a Success Package; a combination of training, configuration assistance, issue management, and knowledge transfer. Predefined packages are available or we can assemble a specific package for you. In addition, our experts provide a wide range of professional services.

Call Center Solutions

Five9 has hundreds of customers using our hosted call center software, from startup companies to non-profit organizations to global enterprises, and thousands of concurrent users, on five continents, in call centers big and small. Based on a rich, highly functional and reliable platform, our solutions are deployed flexibly to meet challenges and solve problems in a wide variety of applications, such as:

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